Communication involves more than just talking; there’s also listening and reading body language.
When you're listening, you should focus on what the other person is saying—not interrupting
Emotional intelligence (EI) is the ability to understand and manage our own emotions, as well as of others
Conflict resolution is about how to deal with conflict, not just how to avoid it.
It can help you gain insight into the way people think, feel and behave.
Your team is a group of people who are working together to achieve a shared goal.
Your emotions are your best friend, but you also need to learn how to use them in the right way